September 2010 Virginia auto transport: My need was to get a vehicle from Richmond, VA to Chicago, Illinois by Monday. I contacted Krissie of High End Transport on Friday after having called and left messages for several other car haulers. Most still haven’t called back. One promised to call back within an hour, but still hasn’t.
Krissie responded immediately and promised to identify a driver, negotiate to have the vehicle delivered on the date I needed and get back to me with confirmation. She called back promptly to ensure me she had a drived who would pick up my vehicle Saturday and deliver to Chicago on Monday. She said she offered the driver an extra incentive to ensure it would be delivered on time. She also arranged for an 8 hour call ahead before pick up to give me the estimated time the driver would arrive.
When the driver arrived to pick the vehicle up, he informed me he was going to get the vehicle to Chicago Sunday night between 6-8 PM. The commitment for early arrival exceeded my expectations and agreement. It was beneficial because my concern with Monday delivery, was the potential conflict with delivery and recipients work schedule. Sunday night was perfect!
In all honesty, when I called High End Transport on Friday, I never expected they or anyone could get the vehicle picked up Friday or Saturday and deliver Monday. They promised they would but to deliver Sunday… Wow!
I am grateful for the Service, Support, Professionalism and most of all the INTEGRITY of this Company, Representative and Experience.
I will use them again and refer any one I can to Krissie Park oof High End TransportSeptember 2010 Maureen: Working with High End Transport was a great experience. The price was very reasonable and they exceeded my expectations. Ernie was very polite and offered great advice. My driver was prompt and very friendly and a pleasure deal with. The office kept me up to date every step of the way. I have recommended them other friends and they will be using their services as well. All around it was a super experience
September 2010 Luxury European Transport: I have been using Hi End transport for 3 years, and always get a competitive quote. I have shopped their quotes against others, and have rarely gotten anything close. Being a dealer that sells mainly on Ebay, more than half our sales are transported out of the state of Florida.
Angel and Melissa as the owners are very accessible. and always quick to answer provide quotes, and updates on pending pick ups and deliveries. It’s a pleasure to do business with them on a regular basis. Great People to deal with overall/
September 2010 Christina: I used another auto transport broker out of CA before for my personal vehicle and it was a disaster…so I dreaded having to go through this again to get a company car (much more important/valuable than my own!) delivered to our office. However, High End Transport was great from start to finish. The price didn’t go up from the quote, they stayed in touch through the entire process, and if I called with a question they actually answered it. No ‘let me take a message and have someone call you back someday’ from this group. It was lovely. The driver/carrier that Ernie set us up with must be part magician because the car arrived without a scratch even though it was fit in a smaller (3-car?) enclosed carrier. It arrived early and the driver stayed in touch as he got closer by cell phone. Unheard of. And HET actually gave ME the driver’s cell phone number! I would definitely trust these folks again if vehicle shipping needs cropped up.
August 2010 Jim Baxter: Good service started with Krissie Parks in customer service and continued through pick up and delivery. We ordered and paid for an open trailer but had enclosed from Texas to CA. The return was punctual with the delivery in 3 days. High End Transport worked with our pick up dates and times to maximize usage of the vehicles
August 2010 Pam Rhode Island Transport:I had called many places to have my car transported to Rhode Island. Once I called High End Transport I was greeted with both professional and honest people. I worked with Krissie and she was wonderful. She was always there to answer my questions in a caring and professional manner. I was also was impressed with the driver who transported my car. He took care of the car as if it was his own. He was always available when I called to check on the status of the car. When it was received on the other end my Mother and Son were just as impressed. There was nothing done to the car other than getting dirty which any car would on a 10 hour drive. I would highly recommended this company and would use their services again without hesitation. Thank you so much for making a nervous ordeal turn into a relaxing experience.
August 2010 Ben San Diego Transport: Gary (the driver) picked up my car from San Diego on Friday and delievered it to my newly moved location (MO) on Sunday. He was fast and friendly. Also, Ernie was cool enough to keep me on track and update on what was going on even at late night. They made moving my car extremely easy and will definitely do business again with them
August 2010 Florida to Texas Transport: It was super fast and easy. They were able to pick up the car on a short notice and delivered just a few days later. The was no hassle whats so every with the entire process. I would use them again in a heart beat!
August 2010 DJ: The entire experience was A++.
The dispatch communicated with me via voice and e-mail through entire process, gave me 3 days, 8 hours, 2 hours and 30 minutes heads up on arrival.
The vehicle arrived in perfect shape.
The delivery guys were very efficient.
Absolutely use the server again for all my transport needs.
August 2010 Ed Bellville: It is not rare at all to have trucking companies tell you what they are going to do and when they are going to do it. What is “RARE” is when it happens exactly the way they said it would. HET fulfilled every promise they made to us . . . down to the very smallest detail . . . . “AND” they informed me every step of the way. All I can say is HighEndTransport is high on customer satisfaction and “high” on my good good list.
June 2010 Dan: Outstanding service and coordination. Would DEFINITELY use High End Transport again. Driver knowledgeable, courteous, friendly, careful and reliable. Great job.
June 2010 Coast to Coast auto transport for Thomas: I was very impressed with the knowledge and experience the transportation representative shared with me while I decided to to ship coast to coast. The drivers communicated with me directly while in route and coordinated an early delivery on a holiday weekend. Great care was given to my shipment allowing it to arrive in perfect condition May 2010 Florida Transport for Stuart: I purchased a MB S550 from Florida and need it shipped. Erine from High End Transport Inc explained the process to me and made me feel comfortable about shipping. He quoted me the price and was right on point with the pickup date. He was great throughout the entire process!!!! Always took my phone calls and answered all questions. Anyone reading this review you can feel comfortable using High End Transport Inc for your transport needs. I was very happy with my results and would use them again. In addition, I would recommend them to my friends!!!
May 2010 Boston Transport for AJ: Shipped my Porsche 911 from Boston, MA to Atlanta, GA in a enclosed carrier. Although the vehicle was picked up a little later than originally promised , I got it in 3 days in the same condition as it was in Boston. Was very happy with the overall service.
April 2010 Kansas Transport: After reading a lot of reviews on this site, I was very concerned that my transport was going to be a nightmare story I would remember forever. Ernie at HET was not the cheapest quote, but his demeanor and non-pushy approach is what sold me on that company. (I received more that a dozen quotes, and many phone calls) My pick up and delivery estimates were spot on, I will absolutely use HET the next time I need to transport one of my vehicles.
April 2010 March 2010 Texas Transport: I needed to ship a car I had purchased from Texas to New Mexico. The sales manager at the dealership where I purchased the car suggested High End Transport based on the very positive feedback he had received from other customers. I contacted Krissie Parks at Hight End and she provided a quote extremely fast. The amount quoted and the fast shipping time convinced me to use High End to ship the vehicle. I could’t be more happy with the outcome. The vehicle was picked up within one day and arrived in New Mexico the next. The transport driver was VERY helpful and delived the car to my driveway. I would HIGHLT recommend this company.
February 2010 CLK Transport: It had been eight years since I purchased a car, and I was very hesitant about buying a car online – sight unseen, especially when upgrading to a 2009 CLK Convertible. I was also very concerned about choosing the right shipping company for delivery of the car, especially after reading all of the reviews for most of the major ones online. It seemed that most of the companies had mixed reviews about their services and that I would not be able to trust any of them to deliver when they said they would and undamaged. With all that being said, Angel with High-End Transport held my hand every step of the way to ease my concerns and the price ($695) was very reasonable and competitive with other quotes I had received. Everything happened as he said it would, from pick-up at the dealership to delivery to my home. I was especially concerned about the condition my car would be in once delivered, and it was delivered without any damage whatsoever. This company was very professional and courteous, and the driver was as well. The icing on the cake was to have my car delivered about three days earlier than anticipated!! I would most definitely use them again and recommend this company to any and every one.
January 2009:I am pleased to say that once the driver “Roman” was assigned to deliver my car to Orlando, things began to move quickly….prompt pickup and on time delivery. I am glad that I did have a cover on my car as some Mercedes over head leaked some oil. Noe got on my paint, so all is well. The cheap car cover cost me $45.00 and was worth every penny of it. I would use these folks again…..and request that “Roman” handle the trip.
December 2009 Satisfied Customer:High End was professional and prompt. My car was delivered from Naples Florida to Carnegie, Pennsylvania on time and in perfect condition. I would use them again without hesitation December 2009 Florida Auto Transport: I had never done this before and was a bit nervous. The company was very upfront and the website allowed you to see info from this site and the better business bureau. That helped some. Ernie was great, responded right away and got everything taken care of very quickly. He is polite and personable and knows his job. The drivers were also very nice and kept me informed. They say door to door and they deliver door to door. I tried to make it easy for them by offering to meet them where a carrier could get in and turn around but they said they would come right to my home. The price was right and the whole experience was great. I would definitely recommend them to anyone needing a car transported. November 2009 Larry:The shipping of the MG TD parts car was the second MG I had shipped through High end Transport in the past 14 months. As to the parts car, they promptly responded to my inquires, gave me a reasonable quote ($800), kept me informed of the progress of the car’s pick-up, dealt with payment issues graciously, hired the right guys to do the actual pick-up, transporting and delivery, and did not do any damage to the car.
The other MG TD that I had earlier shipped with High End Transport also went very smoothly. That car was in really good shape, but I decided to ship it from Oregon to NYS on an open carrier because I was trying to save some money. The car came through it with absolutely no damage, so on both of these shipments I have no claim handling experiences.
I dealt with Ernesto “Ernie” Diaz (email@example.com) at High End.
From initial call to pickup went pretty fast and they were ready to pick it up before the seller had it fully wrapped-up for delivery. For me, I’m really not to concerned with how fast I get the car, rather with what happens to it during the transportation. On both occasions the actual shippers were Russians who were careful and worked hard. If I were to ship again, I think I would want to know what kind of platform the MG would be resting on. The wheel base of the MG TD is very narrow, and I could see when they took it off the truck how careful they had to be to make sure that each of the MG’s tires stayed on the wider tracks of the carrier. It’s kind of hard to describe that, but they did a good job.
November 2009 New Jersey Auto Transport: This was our first time transporting car across the country.
We were worried once the car was picked up that would we get it back.
Erinie Diez was helpful, special arrangements were made with only 3 day notice.
Our car was picked up on time and delivered on time.
Cam of D & D transport couldn’t have been more helpful, he went the extra mile to meet
our time arrangements.
High End Transport emaiedl and kept us informed on the whereabouts and delivery of our car.
And checked again that it was delivered OK.
Thanks again for the great service!
Mary and Jim Bridges
November 2009 New York Auto Transport:I have made arrangements for clients in the past with other carriers and disastrous results. My experience with High-End Transport can be summed up in one comment; it was “High End Service”. From the quote process right on through to the driver speaking english and staying in contact throughout the entire 5 day transit time.
I would definitely use High End again and would refer them to everyone who asked!
Remember ask for Angel Carbonell
High End Transport Inc.
November 2009 Lamborghini Transport:High End Transport picked up my Lamborghini from a customizing shop in Michigan and delivered it to Florida. They had to deal directly with the customizing shop to coordinate pick-up as I was out of the country at that time. There were no issues and the car was delivered on time as promised.
I would definitely use High End Transport again November 2009 Texas Transport Pat: The only bad thing was the actually transporting trucker was late. It was explained that they were late becasue they got held up in Dallas at Co-part, but I had to constatnly call them. I would use High End Transport again, but I would definitely have more on-hand communication with teh trucker. Customer service was great, ask to work with Ernie Diaz, really good dude.
November 2009 Missouri Transport: I was in a pinch to find someone to deliver a F150 long bed truck I had bought on Ebay from California to Missouri. I went on the internet and looked up several places and received qoutes though e-mail. Lots of the places had hidden fees and the cost was over a thousand dollars. One qoute that stood out in my e-mail was High End. I went to their website and saw that they were legit. I called High End and spoke with Ernie Diaz. He was very helpful. I had never done this before and he explained and researched how much it was going to cost. There were no hidden fees, he even negotiatiated the fees. He said it would be possibly seven days. The guy in California was really wanting to get rid of the truck. It was difficult communicating with guy in California. Diaz even stepped in and helped dealt with him since I was having trouble. I ended up getting the truck in five days instead of seven. The quote I received from Diaz was the same I was billed for. It was a good experience I thank Diaz for walking me through and helping out getting my to me.
November 2009: Arizona Cadillac transport: Ernie from High End was the first company to contact us about this transport and we were comfortable with him explaining about transporting this vehicle, as we had never done this before. He stayed with us as the vehicle was in the process of having some repairs done and we had to wait for those repairs to be finished first before we could have it transported. We were kept in contact as it moved across country. Yes, we would use High End if the occasion arose again.
October 2009 Moving antique Mercedes: Ernie at High End Transport was great to deal with. I had initial concerns about doing this move over the internet, but Ernie word was as good as meeting him in person. I would use Ernie and High End Transport again.
October 2009 California Transport: I was very aware of many companies not being very honest. This company was one of the more affordable quotes, but their service was exellent. Ernie was very professional,honest and answered all of my questions. Ernie was not pushy, he made me feel comfortable in doing business with them. They met all of y expectations. The driver that dropped off the car was very friendl. I was so satisfied with their service. I have referred friends to their company and they have been as satisfied as I have been.October 2009 Tyler: My truck, though wrecked and drivable, needed to be rebuilt. Being my baby, and myself in the military, I didnt want to wait to restore it when I got out of active duty, so I had it sent. The company was very understanding and needed only measurements of the truck as it is oversized from stock. They worked to get me early transport and kept me updated on every notice asap. The only thing I have to say is whoever the driver was they found so early, I didnt like. I didnt let his problems effect the review on account that he is not directly working for this company, but my truck, my baby with thousands invested, had 1.8 miles extra on the odometer (very strange for a wrecked, totaled body truck only going from trailer to trailer) and all my change, which was at least 20 bucks in quarters and dimes, was stolen out of my ash tray. Whoever the driver was didnt speak very good english either, and had trouble shifting his 1 ton dodge down the road. pretty easy trucks to drive. If I would have been home when he dropped it off I would have confronted him, but it was only my girlfriend at home. High End however is a great company and I would love to use them again. October 2009 Sandra: I used High End Transport to ship our two cars from CA to FL. Scheduled pick-up dates were about two weeks apart and service was provided by two different carriers. Both trucks were early or on-time at both ends, with no problems. If I ever need to ship a car in the future, I will definitely call Ernie at High End Transport.
October 2009: Over the past several years we have used auto transport companies that were just OK, but I would rate High End Transport as top quality from setting up the appointment, picking up the vehicle, and delivering to us at the final destination. Our driver, Victor, did the job and made it extremely easy for us receive our car. I would not hesitate to use them again Ruth October 2009 Nebraska: Top notch outfit. Quoted a very fair price. Kept me informed on the status of my shipment. Driver was prompt and courteous. Woud absolutely use them again.
October 2009 Shawn:We had our Range Rover Sport picked up in San Diego on a tuesday morning, only 3 days after we finalized our contract and to note there was a large convention in San Diego that weekend so getting into the city was near impossible anyways. The truck was delivered friday afternoon right to our doorstep with no problems other than needing a little car wash from the cross country trip. No damage, no missing belongings and we had a few things in the back that were completely untouched! Ernie was very easy to talk to and very accommodating as well. I would definitely recommend and use High End Transport again, can’t beat 3 days cross country delivery, on time as well!
October 2009: I have transported many cars over the years and learned very quickly about the level of customer service in the transport business. I have dealt with numerous transport companies both those that owned their own trucks and those that are a broker and use independent truckers. More often than not, i have run into service issues and have even been caught in between broker/driver disputers; i have had my car bumped from a scheduled delivery due to the driver picking up a more lucrative transport; and many other issues. Rarely, i find a company that delivers the service that High-End provided to me during my recent transport of a BMW M3 convertible.
From the beginning, they were up front and set the right expectations with me about the process, pickup and and delivery dates, and continued to communicate with me and give me updates along the way. I always felt in the know. Other companies had the drivers call me to schedule and never called to let me know the status of the transport. High-end spoke to the drivers several times throughout the transport and gave me frequent updates. I was never left wondering about where my car was.
Although High-end typically transports exotic and luxury cars in enclosed carriers, i had this car shipped open carrier. However, the car was delivered in great condition and the driver was friendly and flexible.
Overall, for an industry that i would say has many lackluster companies providing services, High-end stands out like a diamond in the rough. Their price was competitive especially for a CA-to-Fl, cross-country transport.
I am gladly recommending them to others i know. High-end represents how all transport companies should handle their customers. The experience was compelling enough for me to take the time out of my day to complete this review, which i normally never do. Go High-end!
Miami Lakes, FL
September 2009: I recently used High End Transport to ship a 120k Maserati from Atlanta to Georgia. Angel was great to work with and always responded quickly to my emails and/or phone calls. When the original carrier he suggested did not have the insurance coverage for the vehicle I was looking for, he quickly found another truck that met my needs.
The driver emailed me several days before his arrival in LA as well as the day before to advise when he would be here. The driver showed up on time and the car arrived in great condition.
September 2009:My car was available Saturday at noon. I called in the day before and it was picked up in Houston on Saturday afternoon. It was then delivered to me on Monday Afternoon in northern San Diego. I transported a Maserati and Angel took great care of me and my car. I cannot believe how fast it arrived. The communication was right on and Angel took a real interest in helping me to understand the whole process and costs and benefits of the different types of transport trucks. I have used “exotic car transport” in the past and was considering using them again but the communication, the cheapy fax they sent me and they told me that my car would not be here for another week at least. So I am very happy with this service…actually I am amazed at how quickly and smoothly it went.
thanks Angel, Kevin.
July 2009: I asked for a estimate from High End Transport and they were not the cheapest but were more on the upper middle. I had my classic and rare 1966 VW double cab truck transported from California to Mt. Dora Fl. It took about 2 weeks total time. It took a few days for pick up and the driver had a problem on the road, but contacted me and told me he was runniing a day late. I did not mind because he always was in contact and allowed me to call him and never minded. From the beginning High End supplyed me with the drivers personal phone number. My VW arrived clean and un damaged. I would recommend them for any of your transportation needs.
July 2009 Julio:I was very impressed with the entire process in my dealing with High End Transport. They were prompt in responding to my email for a quote for services, to the pickup and delivery of my vehicle to New Jersey. How unbelieveable is it that I telephoned Ernie to tell him that the car was ready for pickup, that I received a call back from him telling me that the car was going to picked up by a driver in the same day. I know that is not very common to have happen since they need at least 48 to 72 hours for pickup but, we were estatic that it worked out this way for us. High End Transport picked up the car on a Monday afternoon and was delivering the vehicle on Thursday afternoon. I would recommend ANYONE wanting a reliable, courteous and honest transporter that they select High End Transport. One last thought here! When I requested a quote for service I had selected an open carrier but, they sent an enclosed carrier!! We were very pleased to see that and were not charged any additional money. This is how companies over deliver to their clients!!! Thank you High End Trasnport!!!!!
July 2009 Daniel:
Everything was smooth with this service. No complaints or reservations about recommending High End Transport whatsoever. They picked up my MDX from the car dealer and delivered it to my driveway. Thanks for a great job!
July 2009 Jay:
I contacted Ernie at High End Transport with a rush order to get my vehicle from TX to RI. Ernie and his team was able to secure transport, pick up the vehicle within 3 days of initial contact and delivered it on schedule as required. I couldn’t be more happy with the service and look forward to shipping more vehicles with Ernie and the gang at High End.
May 2009: George M:
The driver (Patrick) knows high end cars. He was very careful, very protective, and very honest. Patrick reviewed the car with me, answered my operational questions. Professional organization thru out the entire process.
May 2009: Wayne :Met my most competitive bid, excellent follow through, wonderful service as evidenced as my car was picked up 1 day after ready for pick up and only 8 days to delivery. Transport driver was in constant contact both at the pick up location and with me at the point of delivery. Only took eight days to transport cross country. Transport truck was newer, modern and equipped to assure satisfactory delivery. Highly recommended. October 2008 Russ Bennett : Finding a reliable transport company that does’t overpromise and under deliver in my industry is very refreshing, I have been in the business for over 20 years and it has always been a challange.
The sevice I have recieved from High End Transport has been excellent! Melissa keeps me informed with emails and by phone as to when pick up and delivery is complete. All at competitive rates! I now have a transport company that I can count on and recommend without hesitation.